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Express Office Furniture
Value Desks
Value Pedestals
Deluxe Desks
Deluxe Pedestals
Filing Cabinets
Office Tables
Office Bookcases
Office Cupboards
Tambour Cupboards
Executive Furniture
Executive Desks
Executive Meeting Tables
Executive Storage
Express Office Chairs
Operator Chairs
Conference Chairs
Frequently Asked Questions
Q. How long does delivery take?
Q. How will I know on which day the goods will be delivered?
Q. What if goods arrive damaged or incomplete?
Q. What are the delivery charges?
Q. Is assembly/installation included?
Q. I want to place a large order, can I have a bigger discount?
Q. Can I pay by cheque?
Q. Can I have a written quotation?
Q. Can I place an order with a Public Sector Purchase Order?
Q. Can I place an order with a Corporate Purchase Order?
FOR ANY OTHER QUESTION, CLICK HERE TO RAISE A SUPPORT TICKET.
HOW LONG DOES DELIVERY TAKE?
Usually 1 to 3 working days for goods in stock depending on the products ordered and timing of the order. See
Delivery Information
HOW WILL I KNOW ON WHICH DAY THE GOODS WILL BE DELIVERED?
See
Delivery Information
.
WHAT IF GOODS ARRIVE DAMAGED OR INCOMPLETE?
If goods arrive visibly damaged or short then please report the damages or shortfall on the drivers delivery note. Damages or shortfalls discovered after signing for the goods must be reported within 1 working day of signing for the goods. Please also report damages or incomplete orders in writing (email is acceptable) within 1 working day of receipt of goods even if the damages/shortfall have been noted on the delivery note.
If goods have been ordered on a full installation basis then please inspect the goods in the presence of the installer before signing the delivery note. Report any damages or incomplete or missing items on the delivery note when signing for the goods. Please also report damages or incomplete orders in writing (email is acceptable) within 1 working day of receipt of goods even if the damages/shortfall have been noted on the delivery note.
WHAT ARE THE 2011 DELIVERY CHARGES?
Delivery to non remote areas of mainland England and Wales is £29.95+VAT PER ORDER
A small order charge of £10+VAT will apply to orders under £100 net exlcuding VAT/delivery.
Delivery to mainland Scotland, Ireland and remote areas - £P.O.A, therefore telephone orders only for these areas. We reserve the right to cancel orders placed online for these areas if the customer is unwilling to pay any additional delivery charges.
IS ASSEMBLY/INSTALLATION INCLUDED?
NO. Desks, bookcases, cupboards and tables are delivered flat packed and require assembly. Most pedestals and filing cabinets are delivered pre-assembled and boxed. Most chairs are delivered boxed and require assembly.
I WANT TO PLACE A LARGE ORDER, CAN I HAVE A BIGGER DISCOUNT?
Maybe! It depends on the specific requirements of the individual order. Let´s talk!
CAN I PAY BY CHEQUE or BACS?
Yes. Simply place an order online and select CHEQUE as the payment method during the checkout process. If you need a Pro-Forma Invoice to get a cheque raised by your organisation then please request this via the order notes during the checkout process. We will send this out as a PDF attachment via email. Your order may not be processed until your cheque or BACS payment arrives because the goods are made to order. Your order may be cancelled unless payment is received within 10 working days.
CAN I HAVE A WRITTEN QUOTATION?
Yes for orders over £1000. Alternatively you can raise an order online selecting CHEQUE as the payment method and then ask for a Pro-Forma Invoice in the Order Notes section at checkout. Your order may be cancelled unless payment is received within 10 working days.
CAN I PLACE AN ORDER WITH A PUBLIC SECTOR PURCHASE ORDER?
We usually accept Official Purchase Orders from Public Sector organisations, such as Schools, Councils etc. Users registered as Public Sector users will be able to select Purchase Order as a payment method during the checkout process. The official Purchase Order must be faxed to 08704 605912 before the order will be reviewed and processed.
CAN I PLACE AN ORDER WITH A CORPORATE PURCHASE ORDER?
No - we only accept Purchase Orders from Public Sector Bodies (Schools, Councils, Government agencies, etc).
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